Returns & Refunds

A little time to decide

You have 30 days after delivery to ask for a return. Please leave the tableware unused and keep its original packaging, including the protective materials that help ceramic pieces travel safely.

How to send a piece back

Email [email protected] or call (818) 447-0551 with your order number and the items you wish to return. You may contact us for packing guidance before sending anything. Include your order number inside the parcel.

Return address:
Jens Ollie LLC
5915 E Fireweed Drive
Wasilla, AK 99654

Our service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. The return address is in Alaska; our outbound delivery area remains the contiguous 48 states.

Who covers the return journey?

We pay return shipping when an item has a quality problem, is different from the item ordered or was damaged in transit. For a change of mind or another customer preference, the customer pays return postage. There is no deduction for a restocking charge.

For damaged pieces, save the box and take photographs if it is safe. We will explain the next steps. A damaged arrival does not need to meet an unused, unbroken condition requirement.

Inspection and credit

After the parcel reaches us, allow 3–5 business days for inspection. Once approved, we initiate the refund to the original payment method. Your bank controls when the credit becomes visible in your account. We will let you know if an inspection raises a question.

For preference returns, the original standard shipping charge is not refunded. If the return follows our error or a quality or transit problem, applicable original delivery charges are also refunded. Approved merchandise refunds are not reduced by a restocking fee.

Exchanges and cancellations

Contact us if you would prefer a different piece. We can guide you through a return and a separate purchase. Cancellation or address changes are possible only before an order has progressed too far in processing or dispatch.