Frequently Asked Questions

Where do you deliver?

We serve addresses in the contiguous 48 states. Alaska, Hawaii, U.S. territories and international destinations are outside our delivery area.

When should I expect my order?

Allow 1–3 business days for processing, then 3–7 days in transit. Weather and carrier interruptions can affect these estimates. See the Shipping Policy for the full details.

What does shipping cost?

Standard shipping is $6.99 below a $59 merchandise subtotal. At $59 or more, standard shipping is free. The threshold is calculated after discounts and before tax.

Does a 16-piece set serve sixteen people?

No. Our 16-piece settings serve four people, with four pieces for each place. The 12-piece setting also serves four, with three pieces per place. Read the included sizes and shapes before choosing.

Can I purchase a single replacement?

Yes, many bowls, plates and cups are sold individually. Other listings are pairs or small sets. The specification on each page tells you what is included.

Can the pieces go in my dishwasher or microwave?

Check the individual listing and the care instructions supplied with the item. A ceramic appearance does not establish appliance suitability. Wood, metal details, rope handles and decorated finishes need particular care; gentle hand washing is a cautious starting point when no appliance guidance is provided.

How do I choose a plate or bowl size?

Measure a dish you already enjoy using and compare its rim diameter with the listing. For cabinets, measure both shelf depth and available height. Our size guide explains how size relates to the meal.

What if a dish arrives broken or incorrect?

Contact us with your order number. Keep the box and photograph the issue when safe. We cover return postage for transit damage, quality problems and incorrect items.

How long do I have to ask for a return?

Contact us during the 30 days after delivery. For a preference return, keep the pieces unused with their original packaging; return postage is your responsibility. After receipt, inspection takes 3–5 business days before an approved refund is initiated. See Returns & Refunds for the return address and complete terms.

How can I reach you?

Email [email protected] or call (818) 447-0551. Our service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.